FAQ

  • How do I place and order for an item?  You can visit my online Etsy shop, or if you would prefer you can email me directly and I can send you a PayPal invoice.  If you are in Massachusetts, you can visit my studio at 4 Main Street Unit F, Medway MA.  Studio hours are typically 12-7pm and Saturdays 10-3pm, but you can call ahead to ensure that I am not out supply shopping or on a delivery or schedule another time: 508-399-1031.

 

  • How do I measure my pet for a collar?  Use a soft measuring tape, wrap the tape measure about your pets neck snugly, but NOT tight, leaving one fingers room.  That number will be the smallest size your pet can wear.  If you do not have a soft measuring tape, use a piece of string and the instructions above.  Mark where the end of the string lines up with the string around the pets neck.  Lay it out on a rule to measure.  Take that measurement and that is the smallest your pet should wear.  If you pup is between sizes I can make your pup a custom size.

 

  • How do I measure my pet for a harness? Using a flexible measuring tape (or leash), measure from just behind the front legs all the way around your dog. You are measuring the circumference of the body just behind the front legs, like measuring for a "belt".

 

  • How can I clean my pets collar (leash or harness) that I have previously ordered from you?  Place it on the top rack of the dishwasher and leave on a counter to dry; hand wash in the sink with a mild detergent and lay on a counter to dry; or place in lingerie bag before placing in a cold, delicate wash in the washing machine and lay on a counter to dry.

 

  • Are the Pockets and Pouches machine washable?  Yes, they are, just place in a cold wash, tumble dry low, low iron if needed.  Just be sure to remove the carabiner before washing.

 

  • Do you ship internationally?  Yes, I ship everywhere. 

 

  • Can I arrange local pickup to avoid shipping costs?  Yes, just email me and I will create a listing for you without shipping charges.  You can either pick up at a local event or you can arrange a pickup local to Natick MA. 

 

  • Do you customize?  Yes, I can make custom sizes, change webbing colors, make modifications to current offerings or try to find a pattern of your dreams.   Just email me directly to discuss.

 

  • Do you donate to animal related charities?  Yes, a portion of every sale is donated to various organizations and I often send boxes of products to be used in shelters or rescues.  I would love to be able to donate to every request I receive, but unfortunately I cannot donate to every single request.  Requests can be emailed and I will do my best to honor them.

 

  • Do you have an affiliate program?  Yes, just email me and I will provide your organization a code to be used for every sale, a portion of every sale with your code will be donated to you on a monthly basis.